Contact us

Get in touch if you have any questions or need more information.

If you have any questions about the New Zealand Traveller Declaration, you can phone our Contact Centre, which is open 24 hours a day, 7 days a week.

+64 4 931 5799 – for international callers
(please note that charges may apply from your service provider)
0800 359 269 – toll free number for NZ based callers
1800 359 269 – toll free number for Australia based callers

We monitor messages from 24 hours a day, 7 days a week. We aim to respond within 12 hours.

If you need immediate assistance, please call us.

Note: we are unable to assist with enquiries about NZeTA, visas, and passports. For more information, check the links below:

For media enquiries about the New Zealand Traveller Declaration, you can email communications@customs.govt.nz.

Please note, the email address is only monitored during normal business hours, 8am to 5pm (NZST) Monday to Friday.

Last updated: 20th January 2023

Questions about the New Zealand Traveller Declaration