Questions about your declaration
If you have any questions about your declaration, please call our Contact Centre which is open 24 hours a day, 7 days a week.
- +64 4 9315799 – for international callers
- 0800 359 269 – toll free number for NZ based callers
- 1800 359 269 – toll free number for Australia based callers
Please note we cannot fill in your declaration for you.
Your right for a review
If your declaration does not meet the requirements and you are not issued a Traveller Pass, you have the right to have this decision reviewed. The review will include checking if the COVID-19 requirements that apply to you were met or not, based on the information you supplied.
If you want a review, please call the Contact Centre – details above.