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Contact us

Get in touch if you have any questions or need more information.

Questions about your declaration

Call us

If you have any questions about the New Zealand Traveller Declaration, you can phone our Contact Centre, which is open from 8am to 10pm (NZST) Monday to Friday, excluding public holidays.

  • +64 4 931 5799 – for international callers
    (please note that charges may apply from your service provider)
  • 0800 359 269 – toll free number for NZ based callers
  • 1800 359 269 – toll free number for Australia based callers

Message us

We monitor messages from 8am to 10pm (NZST) Monday to Friday, excluding public holidays. We aim to respond within two working days.

If you need immediate assistance, please call us instead.

Note: we are unable to assist with enquiries about NZeTA, visas, passports, and bringing items into New Zealand. For more information, check the links below:

Send us a message

The New Zealand Traveller Declaration is not currently required. If you have a query in relation to an old declaration, please enter the number here.

Please note we cannot answer messages about NZeTA, visas or passports.

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